Cancellation Policy & Sample Cancellation Form

CANCELLATION POLICY

Consumers have a fourteen-day right of withdrawal.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Doctor Mi! GmbH, Widenmayerstraße 31, 80538 Munich, Germany, support@doctormi.de, Telephone: +49 89 21 02 88 88) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of the withdrawal

If you revoke this contract, we will refund you all payments we have received from you, excluding delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), minus a processing fee, without delay and at the latest within fourteen days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise with you. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us or to SCA Logistik & Fulfillment GmbH (Benzstr. 4, 85084 Reichertshofen, Germany) without delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods as well as processing costs. You are only liable for any loss in value of the goods if this loss in value is due to handling them beyond what is necessary to check their condition, properties, and functioning.

You can use the following options for this:

Returns with return label:

You can request a return by email at support@doctormi.de. After the request has been reviewed, you will receive a confirmation email with your return label to print and attach to the package. The cost of the return including the processing fee is €12 per package for orders/returns from Germany, Austria, and Switzerland, and €20 for international orders/returns, and will be deducted directly from the amount to be refunded to you before the refund is issued.

Please note that packages sent to us without our return label may not be accepted, and we may have to charge you for the resulting costs (at least €12 processing fee, at least €20 for international returns), or this amount will be directly deducted from the amount to be refunded to you. 

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• Vouchers are excluded from exchange.
• Small sizes (travel sizes) and sample sizes are excluded from returns.
• Reduced merchandise is excluded from exchange.
• After opening the goods and for discounted products, exchanges are not possible.

Special notes

If you finance this contract through a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly assumed if we are simultaneously your lender or if your lender uses our involvement with regard to the financing. If the loan has already been received by us at the time the revocation becomes effective, your lender steps into our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you want to avoid a contractual obligation as much as possible, exercise your right of withdrawal and also revoke the loan agreement if you are entitled to a right of withdrawal for it as well.